Privacy Policy
Effective Date: 26 August 2025
1. Information We Collect
When you interact with CleanCut VO, we collect the following types of data (depending on your use of the service):
- Account Information: Name, email address, and password (hashed).
- Payment Details: Your payment data is securely handled by Stripe. We do not store full payment card details on our servers.
- Uploaded Files: Audio files you upload for processing. These are stored temporarily and automatically deleted after 24 hours.
- Usage Data: IP address, browser type, session duration, and activity logs.
- Technical Identifiers: UUIDs for tracking jobs and uploaded content.
- Security Tokens: For login, CSRF protection, and session handling.
2. How We Use Your Information
- Provide and maintain our service
- Process and deliver your uploaded files
- Authenticate and manage your account
- Improve and monitor platform performance
- Send you service-related emails (via Postmark)
- Handle payments and subscriptions (via Stripe)
- Apply advanced audio enhancement (via Auphonic)
- Prevent spam and abuse (via Google reCAPTCHA)
Lawful Basis for Processing
- Contract: To provide and deliver the services you request.
- Legal obligation: To comply with tax, accounting, and other legal requirements.
- Legitimate interests: To improve our platform, prevent abuse, and maintain security.
- Consent: When you have given explicit permission (e.g. for optional marketing communications, if offered).
3. Use of Third-Party Services
We share limited information with trusted third-party providers:
- Stripe: To handle secure payments and subscriptions.
- Postmark: To send confirmation and status emails.
- Auphonic: To apply optional Full Polish audio processing.
- Google reCAPTCHA: To prevent spam and verify real users.
Some of these providers process data outside the UK or EU. Where this occurs, your information is transferred under recognised safeguards such as UK adequacy regulations, EU adequacy decisions, or standard contractual clauses.
4. Data Retention
- Uploaded files are deleted from CleanCut VO's servers automatically 24 hours after processing. For files enhanced with our optional Full Polish feature, audio data is processed by our specialist audio provider, Auphonic, and is deleted from their systems according to their own retention schedule (typically 21 days).
- Account and payment data are retained as long as your account is active, or as needed to comply with legal obligations.
5. Cookies & Tracking
We use essential cookies to enable login sessions and basic functionality. For website analytics we use Plausible Analytics, a cookie-free service that collects only anonymous, aggregated usage data (such as page views and country-level traffic). No marketing or tracking cookies are used.
6. Your Rights (GDPR Compliance)
If you are a resident of the UK or EU, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent or object to processing in some cases
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at: support@cleancutvo.com
This service is operated by S. McGonigle, trading as CleanCut VO. Registered business address: 86-90 Paul Street, London, EC2A 4NE
7. Data Security
All file transfers are encrypted in transit using Transport Layer Security (TLS). Files are stored securely and automatically deleted after 24 hours.
8. Children's Privacy
CleanCut VO is not intended for users under 13 years of age. We do not knowingly collect information from children.
9. Changes to This Policy
We update this Privacy Policy from time to time. If changes are significant, we will notify users via the platform or email.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
support@cleancutvo.com
By using CleanCut VO, you agree to the terms outlined in this Privacy Policy.