CleanCut VO
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Terms and Conditions

Effective Date: August 26, 2025

1. Definitions

"CleanCut VO" refers to the web-based audio processing service available at cleancutvo.com. "You" or "User" refers to anyone who accesses or uses the service. "Pro Plan" refers to the paid subscription tier, and "Polish Upgrade" refers to the optional per-file premium enhancement powered by Auphonic.

2. Acceptance of Terms

By accessing or using CleanCut VO, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, you may not use the service.

3. Service Description

CleanCut VO provides tools for cleaning and enhancing voice recordings, including pause removal, loudness adjustments, and optional advanced processing via the Polish Upgrade feature.

4. User Accounts

  • You must register to access processing features and manage your account.
  • You are responsible for maintaining the confidentiality of your login credentials.

5. Free Trial

  • Each new user is eligible for a one-time 7-day free trial with 1 hour of full-feature processing.
  • Payment information is required to activate the trial.
  • At the end of the trial, your account will automatically convert to a paid Pro Plan unless you cancel before the trial ends, in which case your account will revert to the Free Plan.

6. Subscription & Payments

  • Free Plan: Includes a one-time lifetime quota of 60 minutes of standard processing. Max 3 mins per file. Low-quality MP3 export only.
  • Pro Plan: Includes 10 hours/month, priority queue, all formats, and all controls. $29.99/month.
  • Polish Upgrade: $4.99 per file (up to 1 hour) for advanced studio-grade processing. Non-refundable once processing begins.
  • Processing Allowances: Monthly processing minutes for Pro plans are allocated at the start of each billing period and do not roll over. Unused minutes from a previous period expire and are not carried forward to the next. The free-tier allowance is a one-time, lifetime quota and does not reset.
  • Additional hours can be purchased for $34.99 per 10-hour top-up. These hours do not expire.
  • Pro subscriptions auto-renew monthly until cancelled by you.

7. Refund Policy

  • Refunds for failed processing may be issued on a case-by-case basis if caused by a technical error or system failure.
  • Polish upgrades are non-refundable once processing begins, unless a technical error occurs.
  • Other refund requests are evaluated case-by-case. Contact support.

8. Usage Policy

  • Do not abuse the free trial or processing limits.
  • Attempting to bypass restrictions or use automation may result in account termination.

9. File Handling & Retention

  • All uploaded and processed audio is stored temporarily and automatically deleted within 24 hours after processing, unless processed through the optional Polish Upgrade.
  • Files processed with the Polish Upgrade are sent to our specialist audio provider, Auphonic, for processing and are subject to their data retention policy. Auphonic typically deletes files after 21 days.
  • We do not listen to, retain (beyond the temporary period required for service delivery), or sell your audio content or personal data.

10. Intellectual Property

You retain full rights to your uploaded audio. CleanCut VO retains all rights to the underlying platform, UI, and software.

11. Third-Party Services

We use trusted third parties like Stripe (for payment processing) and Auphonic (for Polish upgrades). While we strive for reliability, we are not liable for outages or failures caused by these services. Audio files sent for Polish upgrades are temporarily transmitted to Auphonic’s servers for processing. This is done securely and only for the purpose of fulfilling your requested enhancement.

12. Account Suspension

We reserve the right to suspend or terminate accounts found abusing the service, violating terms, or attempting to interfere with the platform’s operation.

13. Disclaimer of Warranties

The service is provided "as is" and "as available," without warranties of any kind, express or implied.

14. Limitation of Liability

CleanCut VO is not liable for indirect, incidental, or consequential damages including loss of data, revenue, or reputation.

15. Governing Law

These terms are governed by the laws of England and Wales.

16. Changes to Terms

We update these terms from time to time. Material changes will be communicated on the website or by email where appropriate. Continued use of the service implies acceptance of the revised terms.

17. Contact

For questions, contact us at: support@cleancutvo.com